Digital Essex are all about connection and tackling digital exclusion. With that in mind, here’s their latest update you should know about!

The UK’s telephone network is changing. Traditional phone lines will be replaced by a digital landline service. This means that calls will be made over a broadband line. For most people, this change will be straightforward. Before your phone line changes, your telephone provider will contact you. Depending on your provider, this could be a letter, text, email, postcard or leaflet.

To continue using your landline, you will need to switch to a digital phone line. Your telephone provider should contact you to let you know what you need to do to make sure your service isn’t affected. If you have any concerns, contact your telephone provider.

If any of the following apply to you, or someone you know, contact your telephone provider.

• you are over 75
• you do not use broadband at home
• you use a personal alarm or healthcare device
• you have additional needs
• you live in an area with no mobile signal
• you have concerns or questions about what you need to do to make sure your phone line isn’t affected

Your telephone provider will tell you what you need to do to keep using your phone line, and help you take extra steps to prepare.

To find out more, visit:

https://www.essex.gov.uk/news/2024/your-home-phone-ready-go-digital